About Support Referrals Australia
We exist to make finding NDIS support simple, fast and free for every participant across Australia.
Who We Are
Support Referrals Australia is a free placement service dedicated to connecting NDIS participants and families with verified, available Support Coordinators, Psychosocial Recovery Coaches and Plan Managers across Australia.
We know how overwhelming the NDIS system can be. Finding the right provider — one who is available, qualified and the right fit — takes time that participants and families often do not have. That is why we built this platform.
Our placement officers do the searching for you. We verify every provider, check their capacity and match participants based on their specific needs, location, language and cultural requirements. You focus on the participant. We handle the rest.
Our Mission
To make finding the right NDIS support simple, fast and free — for every participant, in every part of Australia.
Participant First
Every decision we make starts with the participant. Our service is free for participants because we believe access to the right support should never be a financial barrier.
Trust and Safety
We verify every provider on our platform. Participants can trust that every provider they are connected with has been checked, is insured and complies with the NDIS Code of Conduct.
Quality Matching
We do not just find any provider — we find the right provider. Our matching considers service type, location, capacity, language, cultural background and specialisation.
How We Are Different
We are not a directory. We are a dedicated placement service.
Support Referrals Australia
- Free for participants
- Dedicated placement officer assigned
- Verified providers only
- Available providers only — no waitlists
- We do the searching for you
- Providers come to you
- You choose who to work with
- We follow up to ensure onboarding went well
A Provider Directory
- You search yourself
- No verification of providers
- Providers may be on waitlists
- You cold call providers yourself
- No dedicated support
- No follow up after connection
- Time consuming and stressful
Our Team
Our placement officers are dedicated to finding the right support for every participant
Our team of experienced placement officers understands the NDIS system and the challenges participants and families face. We combine technology with a personal human touch — using our platform to find the best matches while maintaining real relationships with participants and providers throughout the process.
Every referral is personally reviewed by a placement officer. We do not use automated matching alone — a real person is involved at every step to ensure the best outcome for the participant.
Who We Help
Participants and Families
- NDIS participants of all ages and disability types
- Family members and carers submitting on behalf of a participant
- Participants whose plan is in progress — not just approved plans
- Participants in all states and territories across Australia
- Participants needing telehealth or in-person support
- Participants with cultural, language or interpreter requirements
Referral Partners
- Hospital discharge planners
- Local Area Coordinators
- Allied health professionals
- Support workers and case managers
- Advocates and support agencies
- Community organisations
Our Commitment
Respond Within 1 Business Day
We commit to contacting every participant or referrer within 1 business day of receiving their referral.
Verified Providers Only
We commit to only connecting participants with providers who have been verified, are insured and comply with the NDIS Code of Conduct.
Free for Participants Always
We commit to keeping our service completely free for NDIS participants and families — now and in the future.
Follow Up Every Placement
We commit to following up after every placement to ensure the participant was successfully onboarded and is happy with their provider.
Compliance and Standards
Support Referrals Australia operates in accordance with the following standards and legislation:
Support Referrals Australia Pty Ltd | ACN 699 657 095 | ABN 59 699 657 095 | GST Registered
Ready to find the right NDIS support?
Submit a free referral today and a dedicated placement officer will contact you within 1 business day.