Frequently Asked Questions

Everything you need to know about Support Referrals Australia — for participants, families, carers and providers.

About Our Service

Referrals and Matching

NDIS and Funding

Privacy and Safety

Registration and Approval

Referrals and Matching (Providers)

Fees and Invoicing

Still have questions?

Our team is happy to help. Get in touch and we will respond within 1 business day.

Or email us directly at info@supportreferrals.com.au

Frequently Asked Questions

About Our Service

What is Support Referrals Australia?

Is this service free for participants?

How is Support Referrals Australia different from a directory?

Who can use this service?

Do you cover all of Australia?

Referrals and Matching

How do I submit a referral?

Do I need an NDIS plan to submit a referral?

How long does it take to find a provider?

What information do I need to provide in the referral form?

What happens after I submit a referral?

Can I request a specific type of provider?

What if the first provider is not the right fit?

Can a family member or carer submit a referral on behalf of a participant?

NDIS and Funding

What services do you match?

What is a Support Coordinator?

What is a Psychosocial Recovery Coach?

What is Plan Management?

Do I need NDIS funding for these services?

Privacy and Safety

Is my information kept private?

How do I know providers are safe?

Can I request my information be deleted?

Registration and Approval

How do I register as a provider?

How long does the approval process take?

Do I need to be NDIS registered to join?

What documents do I need to register?

Referrals and Matching (Providers)

How are referrals matched to my organisation?

What happens when I receive a referral?

What happens if I cannot accept a referral?

How do I update my capacity?

Fees and Invoicing

How much does it cost to join?

When is the placement fee invoiced?

What if a participant does not commence after I accept the referral?

How do I pay an invoice?

Still have questions?